Frequently Asked Questions

Mon – Friday – 10:00 AM — 5:00 PM

Saturday – 10:00 AM — 12:00 PM

Sundays and Holidays – CLOSED

The best way to book an order is through our online booking form. Try to provide as much information as possible and we will contact you within 24 business hours (usually much sooner) to verify any details and confirm your order. Otherwise you are welcome to stop by during business hours or phone us. For larger orders we encourage you to book well in advance to ensure we have the appropriate items in stock.

A 30% non refundable deposit guarantees your reservation.
Payment is due in full 7 days prior for pre-booked delivery orders or customer pick-up. We accept e-transfer, cash, credit card and cheque.

E-Transfer to:
Cheque Payable to: ALPINE RENTALS LTD.

If this obligation is not met, Alpine Rentals reserves the right to either cancel the order without refunding the initial 30% deposit, or apply late payment charges.
Customers who cancel their orders at any time after a deposit is provided WILL LOSE THEIR DEPOSIT regardless of their circumstances or reasons for cancellation.
A security deposit may be required and is authorized at or near time of delivery or customer pick-up.
No refunds will be issued on unused equipment. All rental equipment is subject to availability at time of booking. Prices are subject to change without notice. Website prices represent current pricing.

Alpine Rentals will make its best effort to deliver at requested delivery times, however delivery schedules are not guaranteed in the event of traffic, weather, workload and other circumstances beyond the control of the driver. We recommend that deliveries be scheduled two day before the event to reduce the risk that the time of delivery would affect the success of your event.
Count all items with the driver and sign the delivery invoice when you are sure everything has been delivered. We cannot accept quantity disputes after the event. If you do not arrange to have someone on site at the time of delivery, our driver will leave your rental items at a predetermined location. In this case, you agree to accept the order as complete and all delivered equipment in good working order, unless we receive a phone call or time dated email prior to the event.
Client assumes all risk of damage or injury during installation of rental items. This includes to damage to hardwood, tile, stone flooring, patios, tennis courts, driveways, walkways and underground utilities.
Deliveries are made to an area readily accessible to our trucks/trailer. Extras charges will apply for difficult access, long carries, stair or elevator deliveries, repeated delivery or pick-up attempts. 

For residential deliveries and pickups are only made to drive-way or inside car garage. Extras charges will apply for backyard deliveries, difficult access, long carries are stair.

Equipment remains the responsibility of the customer from the time of delivery/customer pick-up to the time of its return.  Items are to be used for their intended purposes with normal wear and protected from damage due to neglect, abuse or misuse.

  • STORAGE: Store all equipment in an area protected from theft, vandalism or weather.
  • LINENS: Shake linen free of debris, food, confetti, etc. and place in the tub it was received in.  Do not place linen in trash bags that could be mistaken for garbage and if the linen is wet or damp lay it out to dry, do not place it into the tub as this will cause mold to grow in a matter of hours and destroy the linen.
  • GLASSWARE: Empty glasses of all liquids and return in their original racks/boxes.
  • FLATWARE: Rinse flatware and pack in their shipping container.  Oils and acids can cause damage to flatware.  We recommend that you place flatware in a bus tub filled with soapy water.  Drain the water and place flatware in the original shipping container.
  • DISHES: Wipe or rinse clear of all food and stack in the shipping container.
  • CANOPIES: Recommended cleaning for the canopy or pop up shelter is to rinse with a water hose while tent is still on the frame and let dry. Do not put the fabric in the washing machine / clothes dryer, scrub with a stiff brush, or use cleaners on products.  If not returned in clean condition, a $0.25 per square foot cleaning charge will apply.

Items not meeting these conditions are subject to additional fees. Please refer to equipment handling and cleaning information reference sheets.

The cost for missing and damaged items will be charged to your credit card. Renter agrees to grant Alpine Rentals to charge the clients credit card for any damages that my occur during the rental period.
Alpine Rentals bills for damaged equipment unless the Damage Waiver Plan is purchased.
Our Damage Waiver Plan (DWP) is a damage waiver; it is not insurance and does not cover loss or theft. DWP is an 10% protection charge which will automatically be added per contract to all rental items.
DWP will cover the first $100.00 of broken or damaged equipment and 50% of any additional damage or breakage. The remaining 50% will be the customer’s responsibility.
As this is a damage protection, it will not cover the cost of lost or stolen items as replacement charges may be refunded if missing items are returned within 7 days. For this reason, the customer may have to return damaged items to be eligible for any protection coverage. Loss or damage which occurs due to improper handling by transportation, courier or related companies is also not covered by DWP.
Without the Damage Waiver Plan the client pays full retail replacement cost on damaged items. This includes equipment damaged from wind, weather, fire, etc.
Notification of damaged or missing items MUST be reported by calling 519-830-6780 upon delivery/customer pick-up or as soon as noted.

All rental items must be ready for pick-up at scheduled times and placed into their original storage containers.
**Tables and chairs should be stacked and must be ready for pickup, unless optional setup and dismantle service has been purchased. Alpine rentals bills additional $1 for setup and $1 for dismantle**
Renter agrees to grant Alpine Rentals to charge the clients credit card if any items are not ready during the time of pick-up.
If you do not have someone on-site at the time of pick-up, you agree to accept Alpine Rentals counts at the time of pick-up.
It is common to have missing equipment at an event due to the number of people handling the equipment, including your guests, caterer, site personnel, cleaning crews and other people working the event. Often, equipment is unattended overnight. For your own satisfaction, it is best for you to count-in the equipment with our driver at pick-up so that you can verify any missing equipment at that time.
If missing items are found after our scheduled pick-up, you are responsible for returning those items to our warehouse in a timely manner to avoid additional rental charges. We can return to your location and pick up the the missing items for an additional charge.

Watch our short video on how to quickly and easily place an order on our website!

Ready to place order?